BHN is committed to ensuring that our consumers can receive, read, and understand the health information that we provide to them, including resources to empower consumers to appropriately understand our information and to then use it once their appointment is complete.
We provide services and information according to consumers’ preferences and specific needs. Interpreters are available for all appointments, if requested, and we translate key documents into our most utilised languages.
We will expand an existing Health Literacy Committee to include all BHN consumers and the role of this Committee will be to review materials going out into the public to ensure they are easy to read and understand. This will include brochures, the website and much more.
As BHN evolves, we will use our own internal data, as well as external sources (e.g., the census, local government data) to ensure that what we do reflects the diversity of the people in our community.
Our Nursing team showcase BHN to the community
Our nursing team hold regular information sessions and attend various health and wellbeing events in our community. With the latest BHN branded materials, they were able to showcase our organisation and help our community to access the health, wellbeing and support services they need.
