
Thank you to our 200 volunteers
We celebrated National Volunteers Week in May by sharing the stories of Daiana, Ruben and Margot, who volunteer their time to support people with companionship, exercise and getting to appointments and community activities.

Daiana's meaningful connections
For Daiana, becoming a volunteer visitor at Better Health Network has been about much more than giving her time. Matched with Ellen, an older person living in the community, Daiana spends time sharing conversations, visiting exhibitions, enjoying cups of tea and learning about each other's lives.
Over the past two years, their friendship has grown through shared interests in art, creativity and storytelling.
“I usually see Ellen in the mornings, and we start our visits with a cup of tea while we catch up on the week. Sometimes we watch Agatha Christie episodes, read creative books or plan little outings together. One day we visited the Westwood Kawakubo exhibition at the NGV. Ellen used to work in the city, so we revisited some of the places and buildings she enjoyed going to back then. We indulged in little cakes, enjoyed each other’s company and spent time talking about art and life.”
“I often share my art projects and sketchbooks with Ellen, and she always admires them generously. She has also shared stories about being a photographer, her art exhibitions and the interesting places she has travelled to. We’ve had lots of moments of synchronicity and it really feels like we just click.”
“One thing that surprised me about volunteering was how much I would personally gain from the experience. You go into volunteering expecting to give your time, energy and presence, but with both of the women I’ve been fortunate enough to spend time with, I’ve often felt like I’m the one receiving something valuable in return.”
“What I love most about volunteering is the consistency it brings. It has helped me build routine and there is something really valuable about developing a connection with someone over a longer period of time. Through Ellen especially, I’ve also learned a deep sense of gratitude and empathy. Seeing the way she has adapted after brain surgery reminds me that there is always a person behind the circumstances. You learn so much about the person you spend time with, but you also discover new things about yourself in the process.”

Margot's 40 years of volunteering
For nearly four decades, volunteering has been a meaningful part of Margot's life.
Her journey began during the HIV/AIDS crisis in the 1980s, where she supported people through community-based wellbeing programs. “I wanted to be part of something that helped people feel supported and connected during what was a very difficult period for many in the community.”
Today, she continues that commitment through Better Health Network's Active Life Balance Program. Working alongside the program facilitator, Margot supports older participants during exercise sessions designed to improve balance, strength and confidence.
Volunteering has also had unexpected benefits for Margot herself. By participating in some of the exercises, she has improved her own balance while enjoying the friendship and connection that comes with being part of the program.
"I really enjoy getting to know the participants," Margot says. "We make friends and discover the positive impact they've had on the community."
One participant's feedback particularly resonated with her. “I remember one participant thanking us at the end of the 10-week program. She said she finally felt safe in her body again. That really showed me how important this program is.”
Through the dedication of volunteers like Margot, BHN's Active Life Balance Program helps older people build confidence, reduce their risk of falls and remain active and connected within their community.
"What I love most about volunteering is the people. I feel valued, and I know the program really works for people."
I remember one participant thanking us at the end of the 10-week program. She said she finally felt safe in her body again. That really showed me how important this program is.
Ruben finds belonging in the driver's seat
When Ruben moved to Australia as an international student, he was looking for a way to connect with his local community.
“Between studying for my master’s degree and working part time, life started to feel very busy and repetitive. I wanted to do something meaningful outside of my usual routine, that would help me connect with new people, spend quality time with others, and give back to the community around me.”

He joined Better Health Network as a volunteer driver with the Community Transport team, helping clients travel to appointments, social activities and outings. What began as a way to give back quickly became one of the most rewarding parts of his week.
A typical volunteering day sees Ruben transporting clients across the community, sharing conversations, listening to stories and helping people feel comfortable and supported during their journeys.
“During the journeys, I spend time chatting with people, listening to their stories, or sometimes just quietly keeping them company,” says Ruben. “What I enjoy most are the small interactions along the way – seeing someone smile, helping them feel comfortable, or simply making their day a little easier.”
“One moment that has really stayed with me was a group trip to Ricketts Point Beach. It was such a simple outing, but everyone was relaxed, laughing, and enjoying the view together. I remember sitting near the beach afterwards and thinking how nice it felt to be part of a moment that brought people together and made them happy.”
Volunteer drivers like Ruben play an important role in helping clients maintain their independence, stay connected to their community and access the support they need, but Ruben has also found that volunteering has supported him to “become more confident and comfortable talking with different people.”
“It has taught me patience, understanding, and the importance of listening to others. No matter how stressful or busy my week has been, volunteering always leaves me feeling more positive and relaxed. I also enjoy knowing that even in a small way I can help make someone’s day a little better. That feeling is what makes the experience so special for me.
What surprised me most about volunteering is how meaningful those small moments can be. Sometimes just having a simple conversation or spending a little time with someone can really brighten their day. I didn’t expect the role to feel so personal and rewarding.”
