BHN is Accredited
Accreditation provides independent assurance that BHN delivers safe, high-quality and professional services that meet recognised industry standards.
During 2025–26, BHN achieved, maintained and prepared for accreditation across several key standards.
Findings from accreditation reviews inform targeted improvement activities and support our ongoing commitment to better outcomes for clients and communities.
Through quality improvement initiatives, staff feedback and community engagement, we continue to strengthen the safety, effectiveness and responsiveness of the care and support we provide.
National Safety and Quality Primary and Community Healthcare (NSQPCHS) Standards
We have transitioned from the National Safety and Quality Health Service (NSQHS) Standards to the National Safety and Quality Primary and Community Healthcare Standards (NSQPCHS), which are specifically designed for primary and community healthcare services.
The NSQPCHS standards provide a more relevant framework for the services we deliver and support safe, person-centred care, strong clinical governance, and continuous improvement.
During 2025–26, BHN prepared for its first joint accreditation assessment against the NSQPCHS and NSQMHCMO standards. The assessment occurred in late October 2026.
National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO)
BHN has transitioned from the National Standards for Mental Health Services (NSMHS) to the National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO). The NSQMHCMO standards are specifically designed for community-managed mental health services and provide a more relevant framework for delivering safe, recovery-oriented and person-centred care.
During 2025–26, BHN prepared for its first joint accreditation assessment against the NSQPCHS and NSQMHCMO standards. The assessment occured in late October 2026.
Australian General Practice Accreditation Limited (AGPAL)
AGPAL accreditation applies to BHN’s General Practice services and demonstrates compliance with the RACGP Standards for General Practices. These standards support safe, high-quality and patient-centred care through effective clinical governance, risk management, infection prevention and control, and continuous quality improvement. BHN achieved AGPAL accreditation in April 2026.
National Disability Insurance Scheme (NDIS) Practice Standards
These standards ensure that we are delivering a high quality service to people with disability. These standards apply to our Disability Day Services (Adult Community Options) and our Support Coordination Team. We successfully completed full-cycle accreditation in September 2026.
Aged Care Quality Standards
These standards apply to our Support at Home program and other services supporting people aged 65 years and over. The Strengthened Aged Care Quality Standards were introduced as part of the new Aged Care Act and came into effect on 1 November 2025.
BHN is not yet accredited against the strengthened standards. However, preparation is underway to align our services and systems with the new requirements.
Social Service Standards
These standards apply to BHN services in Child Protection, Family Services, Housing Assistance and Family Violence. These standard replace the previous Human Services Standards and BHN is in the process of transitioning and aligning with these standards.
Child Safe Standard
BHN continues to meet its obligations under the Child Safe Standards and is committed to protecting children from harm, neglect and abuse. All BHN employees are required to hold a valid Working With Children's Check.
Rainbow Tick Accreditation
BHN achieved organisation-wide Rainbow Tick accreditation in September 2024, demonstrating our commitment to providing a safe, affirming and inclusive environment for LGBTIQA+ clients and our workforce.
In March 2026, BHN successfully completed its mid-cycle review, confirming continued alignment with the Rainbow Tick Standards.
Our Quality Improvement Activities
Continuous improvement is central to how BHN delivers safe, inclusive and high-quality services. We actively seek feedback from clients, communities and our workforce and use these insights to strengthen our services, systems and ways of working. Read more about the initiatives that demonstrate some of the work progressed during the year on the improvements and achievements page.
